PRIVACY POLICY

Effective Date: May 31, 2025

At CreativeConnect Expo, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you interact with us through our website (www.creativeconnectxpo.com), contact us, or engage with our services. By using our website or services, you agree to the practices described in this policy.

1. Who We Are

CreativeConnect Expo is a premier exhibition stand design and construction company based in the United Arab Emirates. Our contact details are:

Address: Office 3509, Adagio, Jumeirah Village Triangle, Dubai, UAE
Phone: +971 58 524 9868
Email: info@creativeconnectxpo.com

For any questions about this Privacy Policy or our data practices, please contact us at the above details.

2. Information We Collect

We collect personal information to provide our services, improve user experience, and fulfill legal obligations. The types of information we may collect include:

Personal Identifiers: Name, email address, phone number, company name, and job title provided when you contact us, request a consultation, or inquire about our services.
Professional Information: Details about your business or project requirements shared during consultations or communications.
Technical Data: IP address, browser type, device information, operating system, and website usage data (e.g., pages visited, time spent) collected automatically when you visit our website.
Correspondence Data: Information shared in emails, phone calls, WhatsApp messages, or other communications with us.
Marketing Preferences: Preferences regarding promotional communications or newsletters if you opt in to receive them.

We collect this information when you:

Visit our website (www.creativeconnectxpo.com).
Fill out contact forms or request a consultation.
Communicate with us via email, phone, or WhatsApp.
Engage with us during exhibitions or events.
Subscribe to our newsletters or marketing materials.

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To respond to inquiries, provide consultations, design and construct exhibition stands, and manage client relationships.
Communication: To contact you regarding your inquiries, project updates, or service-related matters.
Website Improvement: To analyze website usage and enhance user experience through aggregated and anonymized data.
Marketing: To send promotional materials, newsletters, or event invitations if you have opted in (you may unsubscribe at any time).
Legal Compliance: To comply with applicable laws, regulations, or legal processes, including UAE data protection laws.
Business Operations: To manage contracts, process payments, and maintain business records.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: To fulfill our obligations under contracts or agreements with you (e.g., delivering exhibition stand services).
Consent: For marketing communications or optional data collection where you have provided explicit consent.
Legitimate Interests: For website analytics, improving services, and managing client relationships, provided your rights are not overridden.
Legal Obligation: To comply with UAE laws or respond to lawful requests from authorities.

5. How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

Service Providers: Third-party vendors who assist with website hosting, email services, payment processing, or analytics (e.g., Google Analytics). These providers are contractually obligated to protect your data and use it only for specified purposes.
Event Organizers: Limited information (e.g., company name) may be shared with exhibition organizers to coordinate stand setup, subject to your consent or contractual necessity.
Legal Authorities: When required by law, court order, or government request to comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity under strict confidentiality terms.

6. Data Storage and Security

We store your personal information on secure servers located in the UAE or with trusted cloud providers compliant with industry-standard security protocols. We implement the following measures to protect your data:

Encryption of sensitive data during transmission (e.g., using HTTPS).
Access controls to limit data access to authorized personnel only.
Regular security audits and updates to our systems.
Employee training on data protection best practices.

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

Client data is retained for the duration of our business relationship and up to 5 years thereafter to comply with contractual and tax obligations.
Marketing data is retained until you unsubscribe or request deletion.
Website analytics data is anonymized and retained for up to 2 years.

7. International Data Transfers

As a UAE-based company, most of our data processing occurs within the UAE. However, some service providers (e.g., cloud hosting or analytics tools) may process data outside the UAE. In such cases, we ensure:

Data is transferred to jurisdictions with adequate data protection laws (e.g., EU countries under GDPR).
Contracts with standard contractual clauses or equivalent safeguards are in place to protect your data.

8. Your Data Protection Rights

Under UAE data protection laws and, where applicable, other regulations, you have the following rights:

Access: Request a copy of the personal information we hold about you.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to legal or contractual obligations.
Restriction: Restrict processing of your data in certain circumstances.
Objection: Object to processing based on legitimate interests (e.g., marketing).
Data Portability: Receive your data in a structured, machine-readable format.
Withdraw Consent: Withdraw consent for processing (e.g., marketing) at any time without affecting prior processing.

To exercise these rights, contact us at:

Email: info@creativeconnectxpo.com
Phone: +971 58 524 9868
Address: Office 3509, Adagio, Jumeirah Village Triangle, Dubai, UAE

We will respond to your request within 30 days. In some cases, we may need to verify your identity or deny the request if required by law or to protect others’ rights.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze usage. Cookies are small text files stored on your device. We use:

Essential Cookies: Necessary for website functionality (e.g., session management).
Analytics Cookies: To collect anonymized data on website usage (e.g., via Google Analytics).
Marketing Cookies: To deliver personalized ads or track campaign performance (only with your consent).

You can manage cookie preferences through your browser settings or our website’s cookie consent tool. Disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., event organizers or social media platforms). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before sharing personal information.

11. Children’s Privacy

Our services and website are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this page periodically. Significant changes will be communicated via email or website notice where required.

13. Complaints

If you have concerns about our data practices, please contact us at info@creativeconnectxpo.com. You may also lodge a complaint with the UAE Data Office or other relevant supervisory authority in your jurisdiction.

14. Contact Us

For any questions, requests, or concerns about this Privacy Policy or our data practices, please reach out to:

CreativeConnect For Events Managing EST
Office 3509, Adagio, Jumeirah Village Triangle, Dubai, UAE
Phone: +971 58 524 9868
Email: info@creativeconnectxpo.com

We are committed to addressing your inquiries promptly and transparently.

Last Updated: May 31, 2025